Terms and Conditions
Xtreme Technology Telecom
xtremestorekw.com
Effective date: 28 May 2026
1. General
These Terms and Conditions govern your access to and use of https://xtremestorekw.com (the "Website") and the services, products, and related features offered by Xtreme Technology Telecom ("we", "us", or "our").
By accessing the Website, registering an account, placing an order, or using any of our services, you agree to be bound by these Terms and Conditions. If you do not agree with these Terms and Conditions, you should stop using the Website.
We reserve the right to amend these Terms and Conditions at any time. Any changes will take effect when posted on the Website. It is your responsibility to review the Terms and Conditions whenever you use the Website.
2. Account and Registered User
To access certain functions of the Website, including ordering and purchasing products, you may be required to register and create an account secured by a password (the "Account"). Your Account is personal to you and may not be transferred to any third party.
By registering and using the Website, you confirm that all information you provide is true, accurate, current, and complete. You agree to keep your information updated at all times.
You are responsible for maintaining the confidentiality of your Account details and password, and you accept responsibility for all activities that occur under your Account. If you suspect unauthorized access or misuse of your Account, you must contact us immediately.
As a Registered User, you may order and purchase products through the Website. You agree to pay the full amount shown during the checkout process, including any applicable delivery charges, service charges, or other fees shown before order submission.
All orders placed through the Website are subject to acceptance by us. The order acknowledgement email confirms that we have received your order; it does not by itself constitute final acceptance of the order.
We may not retain your order details for later access through the Website. We recommend that you keep a copy of the order acknowledgement, invoice, and these Terms and Conditions for your records. For assistance with previous orders, please contact customer service at +965 99006477.
From time to time, product information, availability, pricing, or order details may contain errors. We will use reasonable efforts to resolve such issues in good faith, and we reserve the right to correct errors, cancel affected orders, or request reconfirmation at the correct price or terms.
3. Products, Pricing, and Availability
Product images, descriptions, specifications, colours, and availability shown on the Website are provided for general guidance. We aim to ensure that information is accurate, but minor differences may occur due to product updates, screen settings, supplier changes, or availability.
Products are supplied subject to availability. If a product is unavailable after you place an order, we will inform you as soon as possible. If you have already paid for an unavailable product, we will provide a refund for the unavailable item or the cancelled order, as applicable.
The price payable for a product is the price displayed on the Website at the time we receive your order, subject to correction of errors. All prices are shown in Kuwaiti Dinar (KD) unless expressly stated otherwise. Delivery charges and any additional fees will be shown before checkout, where applicable.
If we discover a pricing error for a product you ordered, we will contact you to reconfirm the order at the correct price or cancel the order. If we cannot contact you, we may treat the order as cancelled. If payment has already been made, a refund will be issued for the cancelled order.
4. Payment
We may accept payment by debit card, KNET, card on delivery, cash on delivery, or any other payment method made available on the Website from time to time. Available payment methods may vary depending on the product, order value, delivery area, or other operational conditions.
If you choose KNET or another online payment method, you may be redirected to the relevant payment gateway to enter your card details and complete the transaction. Payment authorization and verification are handled by the relevant payment gateway and/or card issuing bank.
To help protect against unauthorized use, payment gateways or card issuing banks may perform identity, card, or transaction checks. By placing an order and choosing an online payment method, you consent to such checks being performed by the relevant payment service provider.
We handle information provided to us in accordance with applicable law and our operational requirements. However, we are not responsible for losses or damages caused by unauthorized access, fraud, or security breaches involving third-party payment gateways, issuing banks, or a customer's own card, PIN, password, device, or account details, except where liability cannot be excluded under applicable law.
Risk of loss or damage to products passes to the customer upon delivery to the address provided in the confirmed order, or upon the first attempted delivery where the customer or authorized recipient is unavailable, provided that full payment has been received or is collected upon delivery, as applicable.
5. Cash on Delivery (COD) and Payment on Delivery
Where Cash on Delivery or Payment on Delivery is available, payment must be made to our authorized delivery or customer service representative before the products are handed over.
Upon receipt of full payment, the representative will hand over the products together with the invoice and/or delivery note, where applicable.
We do not accept cheques, gift vouchers, or discount coupons as payment on delivery unless we expressly state otherwise. Any valid discount coupon must be applied before checkout.
Products cannot be retained by the customer on credit. Payment must be made at the time of delivery.
The person receiving the products should be the Registered User who placed the order or an authorized recipient who can provide adequate proof of authorization when requested.
If you are not available at the delivery address or specified location, our representative may wait for a grace period of up to 20 minutes. If contact cannot be established, we may attempt delivery again later or on the following day, subject to operational availability.
If our customer service or delivery team is unable to reach the customer within 48 hours of placing the order, the order may be deemed cancelled.
Payment on Delivery may not be available for all products, including selected pre-order items or other products identified on the Website during checkout.
6. Delivery
Delivery times, areas, charges, and availability are shown on the Website or communicated during the order process where applicable. Delivery timeframes are estimates and may be affected by product availability, customer location, payment verification, public holidays, weather, traffic, or other circumstances beyond our control.
You are responsible for providing complete and accurate delivery information, including name, mobile number, address, and any relevant delivery instructions. We are not responsible for delay or failed delivery caused by incorrect or incomplete information provided by the customer.
7. Returns and Exchanges
The customer may request replacement or refund of goods sold within fourteen (14) days from the date of purchase, subject to submission of the original invoice and the conditions below:
Refunds or exchanges may be refused where products are used, damaged, incomplete, missing accessories or packaging, altered, opened where opening affects resaleability or hygiene, or otherwise not eligible under these Terms and Conditions or applicable law.
Approved refunds will normally be processed using the original payment method where possible, unless another lawful method is agreed or required due to operational limitations.
8. Warranty Coverage
Products sold through the Website are covered by the applicable manufacturer's and/or agency warranty, where available. Warranty periods, coverage, service procedures, and exclusions may vary by product, brand, and supplier.
Warranty coverage does not normally apply to damage caused by misuse, accidents, unauthorized repair, liquid damage, improper installation, physical damage, normal wear and tear, or use contrary to the manufacturer's instructions, unless otherwise required by applicable law.
We guarantee that products sold at https://xtremestorekw.com are genuine products. If a product purchased from us is verified as counterfeit, we offer a return and refund in accordance with our verification process and applicable law.
9. Pre-Orders and Special Orders
Certain products may be offered as pre-order, limited-stock, or special-order items. Estimated availability or delivery dates are indicative only and may change due to supplier or logistics factors. Payment on Delivery may not be available for these items unless expressly shown during checkout.
10. Customer Responsibilities
You agree not to misuse the Website, submit false information, interfere with the Website's operation, attempt unauthorized access, use another person's Account without permission, or use the Website for any unlawful purpose.
You are responsible for ensuring that any product you order is suitable for your intended use and compatible with your device or requirements before purchase. Our customer service team may assist where possible, but final purchase decisions remain your responsibility.
11. Limitation of Liability
To the fullest extent permitted by applicable law, our liability in connection with any product or order shall be limited to the value of the product purchased. We are not liable for indirect, incidental, special, or consequential losses, including loss of data, loss of profit, business interruption, or loss arising from misuse of products.
Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is not permitted under applicable law.
12. Privacy and Communications
We may use the information you provide to process orders, deliver products, provide customer support, verify payments, improve services, and communicate with you regarding your purchases or account. We may also contact you through phone, SMS, WhatsApp, email, or other communication channels you provide, where appropriate.
Your personal information will be handled in accordance with applicable law and our operational requirements. We do not request your card PIN or password by phone, SMS, WhatsApp, or email. You should not share sensitive payment credentials with anyone.
13. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws applicable in the State of Kuwait. Any dispute shall be subject to the jurisdiction of the competent courts and authorities in the State of Kuwait, unless otherwise required by applicable law.
14. Contact Us
For customer service, order support, returns, exchanges, or warranty assistance, please contact us:
Xtreme Technology Telecom
Phone: +965 99006477
Email: [email protected]
Address: Kuwait, Sulaibikhat, Jahra Main Road, Sama Center
Website: https://xtremestorekw.com
